Terms of Service
This Agreement is entered into between you and AITOSEA GLOBAL LIMITED ("we" / "us", the operator of SeaClaw). SeaClaw is a conversational AI product-research and product-testing tool for cross-border e-commerce.
1. Acceptance and Scope
- By registering an account, ticking the consent box, or using the Service in any way, you confirm that you have read, understood and agree to be bound by this Agreement, the Privacy Policy and the Auto-Renewal & Refund Policy; if you do not agree, please do not use the Service.
- You must be a natural person with full legal capacity or a duly established entity. If you are under 18, or under the age of majority in your jurisdiction, do not use the Service.
2. Service Description and AI Disclaimer
- The Service uses large language models to provide analysis, recommendations and generated content on markets, competitors, product selection and product testing.
- AI output may be inaccurate, incomplete, or unsuitable for your specific circumstances. It is for reference only and does not constitute business, investment, legal or other professional advice; you should independently verify any output before relying on it.
- The Service is provided on an "as is" and "as available" basis. We will provide the Service with reasonable care and skill (Supply of Services (Implied Terms) Ordinance, Cap. 457), but we do not warrant that the Service will be uninterrupted, error-free, or fit for any particular purpose.
3. Account and Security
- In principle, one user / one entity corresponds to one account. You must provide accurate information, keep your login credentials secure, and you are responsible for all activity under your account.
- Notify us immediately if you become aware of any unauthorised use of your account.
4. Acceptable Use
- You must not use the Service for purposes that are unlawful, fraudulent or infringing, for spam, to circumvent security mechanisms, for reverse engineering, automated abuse, harming minors, or in violation of third-party platform rules.
- Browser automation / Social Connector features that act on your behalf run only upon your explicit authorisation each time, using your own logged-in sessions; you must ensure you are entitled to operate the relevant accounts and comply with the applicable platform terms.
5. Intellectual Property and Content Licence
- All intellectual property in the Service, including its software, interfaces and trademarks, belongs to us or our licensors.
- You retain your rights in the content you submit (instructions, uploaded files). To the extent necessary to provide and improve the Service, you grant us a worldwide, non-exclusive licence to process such content.
- We do not use your private business content to train models made available to the public; if we intend to do so in the future, we will notify you separately and obtain your consent (consistent with the Privacy Policy).
6. Credits, Billing and Subscriptions
The Service consumes credits per action. Pricing of subscriptions and top-up packs, auto-renewal and refunds are set out in the Auto-Renewal & Refund Policy, which forms part of this Agreement.
7. Limitation of Liability
- Nothing in this Agreement excludes or limits any liability that cannot be excluded under Hong Kong law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation (Control of Exemption Clauses Ordinance, Cap. 71, s. 7).
- To the maximum extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or any loss of profits, goodwill or data.
- To the maximum extent permitted by law, our aggregate liability for all claims relating to the Service is capped at the total fees you actually paid to us for the Service in the 12 months preceding the event giving rise to the liability.
- The above limitations apply to the extent permitted by the reasonableness test under the Control of Exemption Clauses Ordinance.
8. Changes, Suspension and Termination
- We may update, adjust or discontinue parts of the Service. If you breach this Agreement, we may suspend or terminate your access; you may stop using the Service and close your account at any time.
- Termination does not affect rights and obligations accrued before termination; credits and refunds are handled in accordance with the Auto-Renewal & Refund Policy.
9. Amendments
We may amend this Agreement from time to time. Material changes will be notified in advance by reasonable means; your continued use of the Service after a change takes effect constitutes acceptance of the amendment.
10. Governing Law and Dispute Resolution
- This Agreement is governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China.
- Disputes arising out of or in connection with this Agreement are subject to the exclusive jurisdiction of the Hong Kong courts; consumer claims of small amounts may be brought before the Hong Kong Small Claims Tribunal (for claims not exceeding HK$75,000).
11. Miscellaneous
- Severability: if any provision of this Agreement is held invalid or unenforceable, the remaining provisions remain in full force.
- Entire agreement: this Agreement, together with the documents it references, constitutes the entire agreement between you and us regarding the Service.
- Contact us: [email protected].