Auto-Renewal & Refund Policy

1. Pricing and Currency

The Service is priced in US dollars (USD); payments made via Alipay are presented in RMB at the exchange rate at the time of payment. Prices, the credits included in each plan, and per-action pricing are all clearly shown in the product, and exclude any applicable taxes (which, if any, are borne by you as required by law).

2. Payment Methods

Payments are collected via Stripe (international cards); Alipay is available for one-time top-up pack purchases. Subscription auto-renewal is currently processed via international cards. You must provide complete and accurate payment information.

3. Subscriptions and Auto-Renewal

Subscriptions renew automatically on a monthly basis. Before you accept a subscription, we prominently disclose: the renewal price, the billing cycle, the first and subsequent charge dates, and how to cancel. Auto-renewal is opt-in only — we never pre-tick it or bundle it with other services (you must actively tick your consent to the Terms of Service, the Privacy Policy and this Policy).

4. Renewal Reminders and Cancellation

• No less than 5 days before the end of each billing cycle, we remind you of the renewal date and the amount to be charged via in-product message / email (and, where applicable, SMS or service notifications).
• You can cancel at any time at Settings → Account → Manage subscription (via the Stripe billing portal). If you later enable recurring debit via Alipay, you can also revoke the authorisation in Alipay under Settings → Password-free payment / Auto-debit.
• Cancellation takes effect at the end of the current billing cycle and does not affect your use during the paid period; no further charges are made after expiry. Cancelling is as easy as subscribing.

5. Top-up Packs

Top-up packs are one-time purchases of credits. Credits are delivered upon purchase and remain usable while your subscription is active.

6. Refund Policy (Conditional 24-hour Refund)

Hong Kong law provides no statutory cooling-off period or mandatory refund for digital services. The following is a refund policy that we offer voluntarily and will honour in full:

• (1) Promotional / gifted credits are non-refundable;
• (2) Subscriptions and top-up packs: a full refund is available within 24 hours of purchase, provided the corresponding credits are unused; once any credits have been consumed, no refund is given;
• (3) If a material service failure on our side prevents you from using the Service, we will compensate the unused portion in credits or via the original payment method;
• (4) Except for the above and where mandatory law provides otherwise, fees paid are non-refundable.
• Refunds are returned via the original payment method; arrival time depends on the payment channel. Please submit requests via [email protected] or customer support.

7. Price Changes

If we change prices or renewal fees, we will give no less than 30 days' prior notice; changes apply to renewal cycles after the notice.

8. Failed Charges and Disputes

• If a charge fails, we may retry it or suspend the corresponding paid features.
• If you dispute a charge, please contact us first so we can resolve it. Initiating a chargeback for services that have already been delivered may result in account suspension; we reserve the right to retain transaction, login and usage records and to contest bad-faith chargebacks.

9. Supplement for Mainland China Users

For auto-renewal offered to users in mainland China, we provide prominent reminders both before you accept the service and before each charge, together with an easy one-click cancellation entry and no hidden fees; refunds follow this Policy, and mandatory provisions of law prevail.

10. Governing Law

This Policy is governed by the laws of the Hong Kong Special Administrative Region, consistent with the Terms of Service.