Payment, Renewal & Refund Policy

1. Pricing and Currency

The Service is priced in US dollars (USD); the final payment currency, amount and exchange rate are shown on the official payment page. Prices, the credits included in each plan, and per-action pricing are all clearly shown in the product, and exclude any applicable taxes (which, if any, are borne by you as required by law).

2. Payment Methods

Payments are collected via Stripe. Where available, Alipay supports a one-time monthly membership purchase, while cards support monthly auto-renewal. Alipay auto-renewal is not currently available. Available payment methods for top-up packs are shown at checkout. You must provide complete and accurate payment information.

3. Subscriptions and Auto-Renewal

An Alipay one-time purchase is valid for one calendar month from its first successful activation, calculated in UTC; if the corresponding date does not exist next month, the last day of that month applies. Membership benefits and that period’s monthly credits expire at the end of the period. Another purchase is required; there is no automatic charge. Card subscriptions renew monthly, and future renewals can be canceled through the wallet. The selected payment mode, amount and period are displayed before purchase. The agreement checkbox starts checked and can be unchecked. Consent to the displayed terms and purchase mode is recorded only when you click to purchase with the checkbox checked; the default check alone does not authorize automatic debits.

3.1 Standard to Pro Upgrades

Unused time in the paid Standard billing period is credited against a full new Pro month. We display the full price, time credit, amount payable and estimated expiry before confirmation. One-time Alipay or card purchases start a calendar month when access is activated; recurring card upgrades use the actual new period on the Stripe upgrade invoice and activate after payment.

A successful upgrade closes unused subscription credits from the old period and grants the full new Pro period allocation. Daily, signup and top-up credits retain their existing expiry and usage restrictions. Pending or failed payments leave existing access unchanged. One-time purchases remain one-time; existing renewal settings are preserved, including a prior cancellation of renewal.

An eligible upgrade refund returns only the cash paid for that upgrade; the time credit is not refunded again as cash. After an unused new allocation is refunded, the exact old balance closed on upgrade may be restored with its original expiry if the original paid period is still valid and no later independent period has started. Previously spent credits are not restored, and the old period is not extended. Partial refunds or uncertain provider state require review before restoration.

4. Renewal Reminders and Cancellation

• No less than 5 days before the end of each billing cycle, we remind you of the renewal date and the amount to be charged via in-product message / email (and, where applicable, SMS or service notifications).
• You can cancel at any time at Settings → Account → Manage subscription (via the Stripe billing portal). If you later enable recurring debit via Alipay, you can also revoke the authorisation in Alipay under Settings → Password-free payment / Auto-debit.
• Cancellation takes effect at the end of the current billing cycle and does not affect your use during the paid period; no further charges are made after expiry. Cancelling is as easy as subscribing.

5. Top-up Packs

Top-up packs are one-time purchases of credits. Credits are delivered upon purchase and remain usable while your subscription is active.

6. Refund Policy (Conditional 24-hour Refund)

Hong Kong law provides no statutory cooling-off period or mandatory refund for digital services. The following is a refund policy that we offer voluntarily and will honour in full:

• (1) Promotional / gifted credits are non-refundable;
• (2) Subscriptions and top-up packs: a full refund is available within 24 hours of purchase, provided the corresponding credits are unused; once any credits have been consumed, no refund is given;
• (3) If a material service failure on our side prevents you from using the Service, we will compensate the unused portion in credits or via the original payment method;
• (4) Except for the above and where mandatory law provides otherwise, fees paid are non-refundable.
• Refunds are returned via the original payment method; arrival time depends on the payment channel. Please submit requests via [email protected] or customer support.

7. Price Changes

If we change prices or renewal fees, we will give no less than 30 days' prior notice; changes apply to renewal cycles after the notice.

8. Failed Charges and Disputes

• If a charge fails, we may retry it or suspend the corresponding paid features.
• If you dispute a charge, please contact us first so we can resolve it. Initiating a chargeback for services that have already been delivered may result in account suspension; we reserve the right to retain transaction, login and usage records and to contest bad-faith chargebacks.

9. Supplement for Mainland China Users

For auto-renewal offered to users in mainland China, we provide prominent reminders both before you accept the service and before each charge, together with an easy one-click cancellation entry and no hidden fees; refunds follow this Policy, and mandatory provisions of law prevail.

10. Governing Law

This Policy is governed by the laws of the Hong Kong Special Administrative Region, consistent with the Terms of Service.